Damage, Breakage & Liability

 Clients are required to keep a valid payment method on file. Your card will not be charged for regular service until the cleaning has been completed. By booking service, you authorize getTIDY to charge the payment method on file for completed services and any applicable cancellation, lockout, rescheduling, or other fees outlined in these Terms of Service. 

 Bookings reserve significant time on our schedule. Cancellations made with less than 48 business hours’ notice will result in forfeiture of the 50% deposit. Same-day cancellations and lockouts will be charged the full scheduled service amount. Applicable charges will be processed using the payment method on file. 

Rescheduling requests made with less than 48 business hours’ notice are subject to a $100 rescheduling fee. We will make reasonable efforts to accommodate schedule changes but reserve the right to decline rescheduling when applicable fees remain unpaid.

 If you request to skip a scheduled recurring cleaning, the following adjustment will apply to your next cleaning: Weekly service — $10 increase; Bi-weekly service — $15 increase; Every 4 weeks/monthly service — $30 increase.

 Any discount, promotional rate, courtesy adjustment, or other price reduction is contingent upon payment by the invoice due date. If payment is not received by the due date, the discount may be removed and the balance may revert to the original agreed-upon service price. 

 Payment is due according to the terms stated on the invoice. Past-due balances may result in suspension or termination of future services. Unpaid balances may be referred for collection or pursued through available legal remedies, including small claims court when appropriate. The client remains responsible for the outstanding balance and any fees permitted by applicable law. 

 Estimates are based on the information provided about the home, its condition, and the services requested. If the actual condition, size, or scope of work differs substantially from what was described, additional time or charges may be required. When reasonably possible, getTIDY will communicate any necessary pricing adjustment before proceeding with additional work. 

 We understand that plans can change. Please provide at least 48 hours’ notice if you need to reschedule your cleaning. Requests made with less than 48 hours’ notice may be subject to the applicable cancellation/rescheduling fee. Rescheduled appointments are subject to availability and cannot be guaranteed for a specific date or time. 

 Your satisfaction is important to us. If you are not satisfied with an area included in your scheduled cleaning, please contact getTIDY within 24 hours of service and provide details and, when applicable, photos of the concern. We will review the issue and, when appropriate, arrange a complimentary re-clean of the affected area. Re-clean requests do not constitute a refund, and concerns reported more than 24 hours after service may not qualify for a complimentary re-clean. 

 Clients are responsible for providing safe and reliable access to the home at the scheduled service time, including any necessary keys, garage codes, gate codes, or other entry instructions. If our cleaning team is unable to access the property, the appointment may be considered a lockout and charged according to our cancellation and lockout policy. Please notify getTIDY promptly of any changes to entry instructions. 

 Clients are responsible for ensuring the home is reasonably picked up and in order prior to the scheduled cleaning so our team can efficiently perform the services included in your cleaning. Excessive clutter, personal belongings, dishes, toys, clothing, or other items that prevent access to surfaces may limit the areas we are able to clean and/or require additional cleaning time. Additional time or services may result in an additional charge. 

 Clients are responsible for securing any pets that may interfere with or pose a safety concern during service. Please provide any necessary instructions regarding pets before your scheduled cleaning. For the health and safety of our cleaning professionals, getTIDY does not clean or handle human or animal urine, feces, vomit, blood, or other bodily fluids or waste. This includes contaminated rugs, flooring, furniture, bedding, bathrooms, or other surfaces or belongings. If an unknown substance reasonably appears to be bodily waste or another potential biohazard, our cleaning professional may leave the area untouched until its nature can be confirmed. If the client cannot be reached during the appointment, the affected area may be skipped. Bodily waste and other biohazardous materials must be removed and appropriately addressed before our team arrives. Areas that cannot safely be cleaned may be skipped, and this does not reduce the agreed-upon service price. getTIDY is not responsible for pets that escape or are injured as a result of being left unsecured during service.